Warranty

We guarantee that every battery sold through the hub is genuine, sourced through authorised supply, and free from manufacturing defects. Within the warranty term the cover is:

• Manufacturing and workmanship defects.
• Premature loss of capacity, where the battery falls below its rated cold cranking and amp hour figures on a standard load test before the end of the term.
• A cell that has failed internally through no external cause.

The term runs from the purchase date and depends on the brand.

The exact term for your battery is printed on your invoice and on your warranty certificate.

Claims are handled by the dealer that sold you the battery. Testing is done in person so the result is clear and fair.

1. Bring the battery and the paperworkTake the battery to the dealer you bought it from, with your invoice or your warranty certificate.
2. We test itThe battery is charged and given a rested voltage and cold cranking test on proper equipment. We also check the vehicle’s charging system, at no charge, so a charging fault is not mistaken for a battery fault.
3. We put it rightIf the test confirms a covered defect within the term, the battery is replaced. If part of the term has passed, a pro rata credit is offered towards a new battery, based on the months used.

The warranty does not apply where the fault is not the battery itself. It does not cover:

• Damage from a fault in the vehicle, such as a failing alternator or voltage regulator, or a parasitic drain that flattens the battery repeatedly.
• Physical or impact damage, a cracked or opened case, or contamination of the acid.
• The wrong battery for the vehicle, for example a standard flooded battery fitted where the vehicle needs an AGM battery for its stop start system.
• Fitment of accessories other than the ones the vehicle came with, or work by an unauthorised party.
• Use in a vehicle other than the one recorded on the certificate, or transfer to another vehicle.
• Fire, theft, accident, flood, freezing, and other events outside anyone’s control.
• Normal wear once the term has ended. A battery replaced under warranty carries the balance of the original term, not a new one.